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Business telephony services
Adapted to your reality
Join over 350,000 users benefiting from this robust, redundant infrastructure.
Commissioning
We'll support you every step of the way.
Technical support
Our team works hard to make sure you don't have to.
Reliable & Safe
A 99.999% reliability record serving over 350,000 business users.
Simple, transparent pricing
Annual Plan
up to 2 months free!
Essential
Total
Total CX
Business telephony
Business telephone numbers
Transfer or obtain business telephone numbers in Canada and the United States. Charges of $4 per month apply.
Toll-free telephone number
Usage at only 1.9 cents per minute. Monthly fee of $4 per month, per toll-free number.
Outgoing calls
Unlimited communication in Canada and the United States
Call forwarding
Redirect an incoming call to another number or extension.
Call forwarding
Automatically route incoming calls to another number.
Standby
Place a call on hold with music or a message.
Caller ID
Display caller's number and/or name.
Call blocking
Prevent incoming calls from certain numbers.
Do not disturb (DND)
Temporarily block all incoming calls.
Voicemail
Voicemail
Record and store voice messages.
Transcription
Convert voice messages into text for easy reading. Requires Microsoft Teams option, see Mobility and Integration.
E-mail notification
Receive e-mail alerts for new voice messages.
Remote access
Check voicemail from any device.
Microsoft Teams integration
Replace your voicemail with Microsoft Teams. Requires the Microsoft Teams option, see Mobility and Integration.
Call management
Standard automatic (IVR)
Interactive voice response system to direct calls.
Ringing groups
Make several extensions ring simultaneously for an incoming call.
Call parking
Take a call intended for another extension.
Call barring
Take a call intended for another extension.
Conference call
Allow multiple participants to join the same conversation.
Opening hours
Allows you to manage your calls automatically according to office hours and public vacations.
Call recording
Manual or automatic recording of your calls.
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Mobility and integration
Mobile application
Access telephone functions from a smartphone or tablet.
Integration with Microsoft Teams
Merge telephony services with the Teams platform.
Optional
Optional
Optional
+200 CRM integrations (such as Zoho, Salesforce, Hubspot)
Connect the telephone system with customer relationship management tools.
Contact Center
Call queue
Manage incoming calls by placing them in a queue.
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Automatic call distribution (ACD)
Route calls to available agents according to predefined rules.
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Real-time supervision
Monitor agent and queue performance live.
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Reports and analyses
Generate detailed reports on contact center activities.
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Real-time supervision
Monitor agent and queue performance live.
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Call arrangements
Rapid call classification by the agent.
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Call notes
Add comments on each interaction.
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Scripting support (Screenpop)
Display instructions or scripts for agents.
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Contact history
Complete view of previous interactions.
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Predefined answers
Complete view of previous interactions.
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Skill Base Routing
Routing of calls based on agents' qualifications.
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Callback in the queue
Callback in the waiting line
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Automatic SMS responses
Reaction to predefined keywords via SMS.
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AI Transcription
Summary and automatic transcription of calls.
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Optional
TTS (Text-to-Speech)
Text-to-speech conversion for automation.
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Administration and management
Administration portal
Web interface for configuring and managing the telephone system.
Automatic provisioning
Automatically configure telephone devices.
Role-based access control
Define specific permissions for users and administrators.
Tailored to your needs
Customized applications, integrated with your existing tools.
Unified and efficient
Manage calls, SMS and emails from a single platform.
Always on the cutting edge
Flexible PLCs for modern, customized solutions.
*Packages are priced per user. Monthly plans are billed monthly, while annual plans are paid in a single annual installment. All charges are billed after the trial period. Terms and conditions applicable to our telephony services apply.