Through Customer Experience

Reinventing the customer experience

Reinvent your customers' experience with technology solutions that turn every interaction into a memorable moment. Modern customer service that makes all the difference in your market.

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Key figures

37%

AI adoption rate

Only 37% of Canadian companies use AI tools, compared with 65% of our American neighbors.

50%

Accelerated automation

Half of all professional jobs will be automated by 2045, according to McKinsey 2023.

25%

Software development

By 2024, 25% of code at Google will be produced by AI, according to their CEO.

Reinventing the customer experience

In my 25 years of management in a variety of environments and work teams, I have observed one essential success factor: technology is a tool that you have to know how to use. True success lies in the experience and value offered to the customer.

At Croo, we do more than modernize your work and service tools. We transform every operational step and every contact with your customers into an opportunity for growth and loyalty. From artificial intelligence to unified communications, our solutions are designed to ensure an exceptional and unique customer experience.

We understand the importance of sound change management, and we'll work with your team towards a common goal: Building strong, lasting, simple, satisfying and profitable customer relationships.

Together, let's reinvent the customer experience.

Stéphane Gemme
Vice-President - Customer Experience

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Transformation from here

Professional services
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Through telecommunications
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The importance of the modern customer experience

Today, 76% of customers expect a personalized, instantaneous experience. Quebec companies that excel in customer experience are seeing their growth double. Modern customer service is no longer a luxury, it's the key to success.

 
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Our experiential solutions

Our next-generation contact center integrates unified communications and artificial intelligence to deliver an exceptional omnichannel customer experience. Phone, email, text or chat: your customers and employees communicate with each other how they want, when they want, from wherever they want.


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Measurable benefits

The results speak for themselves: customer satisfaction increased by 40%, response time halved and operational efficiency doubled. Our customers see a tangible return on investment within the first few months of implementation.

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