Microsoft Power Virtual Agents

Transform your interactions

Tailor-made solutions to automate your exchanges, answer your customers' questions and unleash your teams' potential.

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Efficient assistance

Virtual agents tailored to your needs

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Seamless integration

Full compatibility with your existing tools

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Flexibility and scalability

Conversational solutions that adapt

Listen
Plan
Develops
Follow-up

Why Power Virtual Agents

Automate 24/7 customer service, simplify HR requests, support sales with rapid responses and guide users through technical support with intelligent conversational interactions.

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Practical applications of Power Virtual Agents

Optimize your customer service with intelligent virtual agents that answer your customers 24/7. From appointment scheduling to FAQs and basic technical support, our chatbots integrate with your existing tools to deliver a smooth, efficient customer experience.

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Key functionalities

Automate exchanges with intelligent virtual agents, customize flows according to your needs, integrate them with your internal tools and analyze performance in real time for continuous optimization.

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Microsoft Power Virtual Agents

Unleash your company's potential

Connected Solutions

Our expertise in the Power Platform enables us to design customized, integrated, high-performance applications to optimize your business processes.

Custom Solutions

Every company is unique. We create Power Platform solutions that reflect your vision, address your specific challenges and support your strategic objectives.

User Experience

User experience is at the heart of our approach. Our applications offer fluid navigation and intuitive interfaces, on all your connected platforms.

OUR DEVELOPMENT PROCESS

Consulting and Analysis

A collaborative approach to understanding your needs and transforming your ideas into concrete Power Platform solutions.
Consulting and Analysis

Design and Prototyping

From intuitive design to the creation of interactive prototypes, every step is designed to align your objectives with innovative solutions.
Design and Prototyping

Development

A structured, agile process for developing high-performance applications integrated into the Power Platform ecosystem.
Development

Testing and Quality Control

Rigorous testing at every stage to guarantee the reliability, safety and performance of your solutions.
Testing and Quality Control

Deployment and Support

A successful deployment strategy and ongoing support for your digital evolution.
Deployment and Support

Let's talk

Let's talk about your project and work together to create innovative solutions with the Power Platform.
Let's talk
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Power Apps

High-performance multi-platform applications

Power Apps
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Power Automate

Automate your processes with ease

Power Automate
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Power BI

Chatbots for your needs

Power BI
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Power Virtual Agent

Manage your data centrally

Power Virtual Agent
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Dataverse

Visualize your data efficiently

Dataverse
Software development, driving your growth

Think. Create. Perform.

We take care of your challenges with the best technological solutions.

What exactly is a virtual agent?

It's an intelligent chatbot that can interact with your customers or employees 24/7. It can answer frequently asked questions, guide users through processes, book appointments or even create support tickets. It's like having a virtual customer service agent who never sleeps.

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Will it sound robotic when he talks to our customers?

Not at all! Power Virtual Agents use artificial intelligence to have natural conversations. Its language can be customized to reflect your brand and sound like a real Quebecer. No more robotic "your call is important to us"!

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How does it integrate with our current systems?

The virtual agent can connect to all your Microsoft systems, as well as many other tools such as your CRM or ticketing system. For example, it can check the status of an order in your system, create a ticket in ServiceNow, or even update a contact in Salesforce.

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Can we see what customers are asking the agent?

Yes! You have access to detailed reports showing the most frequent conversations, resolution rates, and where the agent has had difficulty. This allows you to continually improve responses and identify your customers' needs.

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If the agent can't respond, what happens?

We always set up a "safety net". If the agent can't help, it can transfer the conversation to a human agent, create a support ticket, or direct the customer to the right resource. It will never leave a customer without an answer or solution.

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